How It Works
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Frequently asked questions
Pickup, delivery, fees and how we care for your clothes.
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Pickup & Delivery
Pricing & Billing
Garment Care
Rewards
Security & Privacy
How does pickup and delivery work?
Do I need to be home?
Where do you leave my bag?
What if I miss my pickup?
Can I talk to my driver?
Which neighborhoods do you serve?
Is there a subscription?
Are there any other fees?
What if my bag is over 15 lbs?
How do I cancel?
What if something is damaged or lost?
Are my clothes washed with other people's clothes?
What detergents do you use?
How do stamps work?
What photos do you take?
Still have questions?
Email us and we’ll get back to you.
support@lodvalet.com
